We’ve received feedback that members are experiencing issues with temporary or incorrect National Insurance numbers, resulting in them being locked out of the system.

As an employer or Payroll Provider, you’ll be able to correct personal details via the Employer Portal. If you don’t know how to do this or are wondering what you’d need to do if a member comes to you with this issue, we’ve created a handy factsheet to guide you.

Read our factsheet. (PDF, 4.6 MB) (This link opens in a new window)