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Because we respect your right to privacy, you can choose the types of cookies you allow our site to use. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

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Completing templates

Answer:

You can download various templates that you need to successfully administer the Scheme in the Employer Portal’s Templates section.

They’ll always be the latest templates, so make sure you download them from the Employer Portal each time you use them. Please save the templates to a folder and not to your desktop as this can cause issues.

The Employer Portal Guide (PDF, 3.7 MB) (This link opens in a new window) explains the different templates you can download and what you’d need each for within the ‘Templates’ section.
Answer:

Common errors you may come across in submitting files are usually in relation to your Monthly Data Collection (MDC) or your Monthly Contributions Reconciliation (MCR) files.

If you receive any errors with your MDC file, please follow our error code guidance (PDF, 626 KB) (This link opens in a new window), while for MCR files, we’ve got an error table guide (XLSX, 105 KB) (This link opens in a new window).