Teachers’ Pensions is actively monitoring the COVID-19 (Coronavirus) situation and will update our information in accordance with any developments. We can reassure you that we have business continuity plans in place to enable services to continue*.

Here are answers to some key questions you may have.

Will I still get my pension paid on time?

We’ve robust processes in place in order to ensure that pensions will still get paid if we have to close our offices. We’ve implemented additional measures to ensure that normal service is not affected.

Will the retirement process be affected?

We continue to actively monitor the situation and are implementing additional measures to ensure that the retirement application process is not affected.

Will my transfer/repayment be delayed?

We continue to actively monitor the situation and are implementing additional measures to deliver transfers and repayments to our members.

If Teachers’ Pensions offices are closed, will I still be able to contact you?

Please be assured during this time we’re continuing to process retirement applications, payments and other essential processes. If you’ve a query, please send this through My Pension Online (if possible). Please support us by only getting in touch if your query is essential. We also have a webchat facility where you can reach us (except in circumstances surrounding personal data discussions), again we ask that you only use this facility if you’ve an essential enquiry.

*Given the current uncertainty and changing landscape regarding Coronavirus our responses may change depending on the advice from the Government. Information is correct at the time of publishing.