We’re actively monitoring the COVID-19 (Coronavirus) situation and will update our information in accordance with any developments. We can reassure you that we have business continuity plans in place to enable services to continue.

Here are answers to some key questions you may have.

Will we be penalised if our MDC file/submission or contributions payments to you are late?

We anticipate that employers have their own Business Continuity arrangements in place so we expect every effort to be made to ensure that regulatory obligations and file/submissions are submitted on time in order for us to maintain the service provided to our members.

Will there be a delay in setting up a new user on the Employer Portal?

We’re doing everything to ensure normal service isn’t affected, however there may be the chance of a delay.

We’re due to attend an employer seminar, is this still taking place?

At this moment in time we’ve taken the decision to reschedule certain employer events. More details about alternative dates will follow in due course. We’re also adding some additional webinars to our events calendar for the next couple of months which should be live on the website in the next day or two.

If Teachers’ Pensions offices are closed, will I still be able to contact you?

Most of our current services are still operating. However our Employer Support helpline is currently closed until further notice. We’re still here to help you with your queries via email. If your query is in respect of a general employer query, please email TPDATA@teacherspensions.co.uk (This link opens in a new window). Alternatively if you’re enquiring about finance contributions, please email TPCONTS@teacherspensions.co.uk (This link opens in a new window).

Personal details should not be shared via email and all personal member information should be directed through the Employer Portal. Emails should be for generic queries only.

*Given the current uncertainty and changing landscape regarding Coronavirus our responses may change depending on the advice from the Government. Information is correct at the time of publishing.